Talk to a person.

AdsPals is small. Email lands with someone who can actually look at your booking and fix it.

hello@adspals.com

We answer everything, usually within a day.

Something is wrong with a booking

The post went down, never appeared, or is not what was agreed.

Quote the booking reference. It looks like AP-XXXXXX and is on your booking page and every email we have sent you.

You want to contest a decision

A refund, a placement we would not verify, or a listing we paused.

We keep a timestamped record of every check on every booking, so tell us the reference and we will go through it with you.

A payout has not arrived

Money you have earned that has not reached your bank.

Include your X handle. Payouts leave once a placement completes and your Stripe account is connected.

Anything else

Selling, buying, or whether something is allowed.

We would rather answer a question than have you guess.

Before you email about a placement going down

A creator has 12 hours to put an interrupted post back, and the time it was down is added onto the end of the placement, so it may sort itself out. If it does not, we refund the post price automatically. How refunds work

AdsPals is not affiliated with X Corp. For anything about your X account itself, X support is the place.